Australia Life Insurance Code of Practice (CALI Life Code)
Section 3: communicating with customers – Australia Life Insurance Code of Practice (CALI Life Code)

Australia Life Insurance Code of Practice (CALI Life Code) 3.6-3.9: Premium structure information, copies of policy documents and notice of automatic upgrades

The insurer produces material that helps advisers explain premium structures, makes premium structure information available to direct buyers and tells them how to find it, sends the policy owner a copy of the policy documents on request once legal release requirements are met, and tells the policy owner about key changes when a policy is automatically upgraded (group policies excepted).

Maintained by Gerard Blokdyk

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