What does 1.3 require?

The insurer publishes details of the Life Code on its website and, whenever it receives a claim or a complaint from a customer, tells that customer how the Code can be accessed.

Australia Life Insurance Code of Practice (CALI Life Code) 1.3: Make the Code visible on the website and point customers to it at claim and complaint

Other controls in Section 1: aims, scope, insurers, reinsurers and independent service providers – Australia Life Insurance Code of Practice (CALI Life Code)

1.13-1.14 Ensure staff and authorised representatives comply when acting for the insurer
1.16-1.17 Reinsurance arrangements consistent with the Code's principles
1.18-1.19 Service agreements with independent service providers carry the Code standards
1.20-1.21 Medical assessors registered and bound by ethical guidelines; complaints about providers handled
1.22-1.24 Provider contracting criteria, expert witness codes and impartial medical reports

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpoint All Australia Life Insurance Code of Practice (CALI Life Code) controls