Australia Life Insurance Code of Practice (CALI Life Code)
Section 1: aims, scope, insurers, reinsurers and independent service providers – Australia Life Insurance Code of Practice (CALI Life Code)

Australia Life Insurance Code of Practice (CALI Life Code) 1.18-1.19: Service agreements with independent service providers carry the Code standards

What does 1.18-1.19 require?

Where the insurer uses independent service providers for underwriting, policy administration or claims management, every service agreement entered or renewed after the insurer became bound carries the Code standards relevant to the service. Providers are required to follow the seven principles, obtain the insurer's approval before subcontracting, report within five business days any complaint made to them about their services, and keep customer information confidential and use it only for the contracted service.

Maintained by Gerard Blokdyk

Other controls in Section 1: aims, scope, insurers, reinsurers and independent service providers – Australia Life Insurance Code of Practice (CALI Life Code)

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