Every registered provider must have a service agreement with each individual and deliver services in accordance with it. Under Rules sections 148-65 and 148-70 the agreement is entered on or before the start day (within 28 days in the specified circumstances and under the MPSP or NATSIFACP), developed with the individual and anyone they ask to be present, in plain language the individual is helped to understand; it carries a 14-day cooling-off right before the start day (with refunds), a 28-day withdrawal refund right for ongoing residential care, variation only for GST reasons on notice or by mutual consent, and review at least every 12 months and on request for ongoing services. It must not treat the individual less favourably than Commonwealth law would, and must state the parties, supporters, access approval, home, dates and how the individual is involved in decisions, plus for home support, assistive technology and home modifications the services, prices, reasons for any above-published price, indexation, fees, cessation circumstances and termination terms, and for residential care the fees charged, when the individual may be asked to leave, help to find alternative accommodation and fee-setting policies.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.