EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services
EN 301 549 v3.2.1 (2021) is the European harmonised standard for accessibility of ICT products and services. It provides the presumption of conformity with the EU Web Accessibility Directive (2016/2102) and the European Accessibility Act (2019/882). Published by ETSI, CEN, and CENELEC. Covers web content (WCAG 2.1 Level AA), electronic documents, software, hardware, and telecommunications. Includes functional accessibility requirements, testing methodology, and conformance criteria. Used for EU public procurement of ICT.
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Framework Domains (5)
Documentation and Support Services (Clauses 12 and 13)
| Code | Title |
|---|---|
| 12.1.1 | Accessibility and Compatibility Features |
| 12.1.2 | Accessible Documentation |
| 12.2.2 | Information on Accessibility Features |
| 12.2.3 | Effective Communication |
| 13.1.2 | Text Relay Services |
| 13.1.3 | Emergency Service Access |
Functional Performance Statements (Clause 4)
| Code | Title |
|---|---|
| 4.2.1 | Usage Without Vision |
| 4.2.11 | Privacy |
| 4.2.2 | Usage with Limited Vision |
| 4.2.5 | Usage with Limited Hearing |
| 4.2.7 | Usage with Limited Manipulation |
Generic Requirements (Clause 5) and Two-Way Communication (Clause 6)
| Code | Title |
|---|---|
| 5.2 | Activation of Accessibility Features |
| 5.4 | Preservation of Accessibility Information |
| 5.6.1 | Tactile or Auditory Status |
| 6.1 | Audio Bandwidth for Speech |
| 6.2.1 | Real-Time Text (RTT) |
| 6.5.2 | Resolution for Video Communication |
ICT with Video and Hardware (Clauses 7 and 8)
| Code | Title |
|---|---|
| 7.1.1 | Captioning Playback |
| 7.1.3 | Preservation of Captioning |
| 7.3 | Audio Description |
| 8.1.2 | Standard Connections |
| 8.3.2.2 | Unobstructed Forward Reach |
| 8.4.1 | Numeric Keys |
Web Content, Documents, and Software (Clauses 9, 10, 11)
| Code | Title |
|---|---|
| 10.1.1.1 | Non-Text Content (Documents) |
| 11.1.1.1 | Non-Text Content (Software) |
| 11.5.2.3 | Use of Accessibility Services |
| 9.1.1.1 | Non-Text Content (Web) |
| 9.1.4.3 | Contrast Minimum (Web) |
| 9.2.1.1 | Keyboard Accessible (Web) |
Frequently Asked Questions
What is EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services?
EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services is a compliance framework from European Union (ETSI/CEN/CENELEC) with 5 domains and 29 controls. EN 301 549 v3.2.1 (2021) is the European harmonised standard for accessibility of ICT products and services. It provides the presumption of conformity with the EU Web Accessibility Directive (2016/2102) and the European Accessibility Act (2019/882). Published by ETSI, CEN, and CENELEC. Covers web content (WCAG 2.1 Level AA), electronic documents, software, hardware, and telecommunications. Includes functional accessibility requirements, testing methodology, and conformance criteria. Used for EU public procurement of ICT. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services have?
EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services has 29 controls organised across 5 domains. The largest domains are Documentation and Support Services (Clauses 12 and 13) (6 controls), Generic Requirements (Clause 5) and Two-Way Communication (Clause 6) (6 controls), ICT with Video and Hardware (Clauses 7 and 8) (6 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services map to?
EN 301 549 v3.2.1 — Accessibility Requirements for ICT Products and Services does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.
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