WHO Global Competency Model
Mandatory competencies – WHO Global Competency Model

WHO Global Competency Model M5.2: Communication: Listen

What does M5.2 require?

Staff listen attentively without interrupting, encourage others to share views and take time to understand them, create a safe environment for people to speak and take their views into account in decisions, and use culturally appropriate non-verbal communication.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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