WHO Global Competency Model
Mandatory competencies – WHO Global Competency Model

WHO Global Competency Model M3.2: Teamwork: deal effectively with conflict

What does M3.2 require?

Staff handle conflict constructively: settling misunderstandings professionally (level 1), identifying conflicts promptly and seeing issues from others' perspective without attributing them to culture, geography or gender (level 2), facilitating respectful resolution and building rapport to reduce tension (level 3), and at level 4 tackling disagreements that threaten WHO's goals and maintaining a wide collaborative network inside and outside the Organization.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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