UK Online Safety Act 2023
Part 3 Chapter 3: duties of care for search services – UK Online Safety Act 2023

UK Online Safety Act 2023 s.32: Complaints procedures (search)

What does s.32 require?

Search services operate an easy to use, transparent complaints procedure covering complaints about illegal (and, where relevant, harmful to children) search content, about non-compliance with the search duties, and from interested persons whose content is removed, deprioritised or otherwise affected, with the governing policies in a publicly available statement. In force: risk assessment duties from 16 December 2024 (first assessments due by 16 March 2025); safety duties from 17 March 2025, when the first illegal content codes took effect (s.51).

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

Other controls in Part 3 Chapter 3: duties of care for search services – UK Online Safety Act 2023

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