Registered persons must act in an open and transparent way with relevant persons in relation to care and treatment. As soon as reasonably practicable after becoming aware that a notifiable safety incident has occurred (for a health service body, an unintended or unexpected incident that in the reasonable opinion of a health care professional could result in or appears to have resulted in death related to the incident, or severe, moderate or prolonged psychological harm; for other registered persons, one that appears to have resulted in death, impairment lasting or likely to last at least 28 days, changes to body structure, prolonged pain or psychological harm or shortened life expectancy, or that requires professional treatment to prevent death or such injury) the registered person must notify the relevant person in person through one or more representatives, give a true account of all the facts known at that date, advise what further enquiries are believed appropriate, include an apology (an expression of sorrow or regret), and record the notification in a written record kept securely; must provide reasonable support, including when giving the notification; and must follow up with a written notification containing the account, the enquiries to be undertaken, their results and an apology. If the relevant person cannot be contacted or declines to speak, a written record of the attempts must be kept, and copies of all correspondence must be retained.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.