UK Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (CQC Fundamental Standards)
Part 3 Section 2: fundamental standards of governance, staffing, candour and display (regulations 16 to 20A) – UK Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (CQC Fundamental Standards)

UK Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (CQC Fundamental Standards) 17: Good governance: systems to assess, monitor and improve quality and safety, manage risks, keep accurate, complete and contemporaneous records for each service user, staff and management, seek and act on feedback, and report to the Commission within 28 days of a request

What does 17 require?

Systems or processes must be established and operated effectively to ensure compliance with the requirements of Part 3, enabling the registered person in particular to assess, monitor and improve the quality and safety of the services (including the quality of the service user's experience), to assess, monitor and mitigate risks to the health, safety and welfare of service users and others arising from the activity, to maintain securely an accurate, complete and contemporaneous record in respect of each service user including the care and treatment provided and the decisions taken, to maintain securely the other records necessary in relation to persons employed and the management of the activity, to seek and act on feedback from relevant persons and others for the purpose of continually evaluating and improving the services, and to evaluate and improve their practice in processing that information. On request the registered person must send the Commission, within 28 days, a written report on how and to what extent the quality, safety and risk requirements are being met and any plans for improving the standard of the services.

Maintained by Gerard Blokdyk

Other controls in Part 3 Section 2: fundamental standards of governance, staffing, candour and display (regulations 16 to 20A) – UK Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (CQC Fundamental Standards)

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