SQF Code Edition 9 - Safe Quality Food 2.1.3: 2.1.3 Complaint Management (Mandatory)

The site documents and implements who deals with food safety complaints, and how they are received, investigated and closed, whether they come from consumers, trade customers or regulators and whether the product was made here, handled here or co-manufactured elsewhere (2.1.3.1); adverse trends in complaint data are investigated and analysed and their root cause found by people who know the incidents (2.1.3.2); corrective and preventive action proportionate to seriousness and root cause is taken under 2.5.3, and records of complaints, investigations and resolutions are kept (2.1.3.3).