PCI DSS 4.0
Req 8: Identify and Authenticate Users

PCI DSS 4.0 8.3.10: 8.3.10 Service provider customer password guidance

Service providers only (an additional requirement). If customers' users rely on passwords or passphrases alone as the authentication factor reaching cardholder data (any single-factor implementation), the service provider must give customer users guidance that includes: advice for customers to change their passwords or passphrases periodically; and advice on when, and in what circumstances, passwords or passphrases should be changed. Applicability: applies only when the assessed entity is a service provider; excludes consumers who log in to view their own payment card details. This requirement is superseded by 8.3.10.1 once that requirement takes effect. Objective under the customized approach: passwords and passphrases held by a service provider's customers cannot remain in use indefinitely.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 14 controls across 10 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

SOC 2 · 3 controls

  • SOC2-CC2.3 CC2.3 Communication with external parties about internal control (COSO principle 15)
  • SOC2-CC5.3 CC5.3 Deploying controls through policies and procedures (COSO principle 12)
  • SOC2-CC6.1 CC6.1 Logical access security over protected information assets

C5 (Germany) · 2 controls

  • C5-PSS-01 Guidelines and Recommendations for Cloud Customers
  • C5-PSS-07 Confidentiality of Authentication Information

ISO 27001:2022 · 2 controls

  • 5.17 Authentication information
  • 5.19 Information security in supplier relationships

FedRAMP High · 1 control

  • IA-1 Policy and Procedures

FedRAMP Moderate · 1 control

  • IA-1 Policy and Procedures

HIPAA Security Rule · 1 control

ISO 27701:2019 · 1 control

  • 6.12.1 Information security in supplier relationships

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Req 8: Identify and Authenticate Users

You are reading one control. How much of PCI DSS 4.0 have you already done?

PCI DSS 4.0 8.3.10 is one control. If you already hold one of the frameworks below, a reviewed crosswalk already says how much of PCI DSS 4.0 your existing evidence covers. Hold ISO 27001:2022 and 139 of 280 PCI DSS 4.0 controls already carry evidence.

Each report names every control your existing framework evidences, every one it does not, the reasoning behind each claim, and the claims that were argued against and rejected. 415 were rejected on the ISO 27001:2022 pair alone.

Query this from an agent

The graph holds this control, the 14 it maps to, and the evidence behind each claim, over MCP and REST.