MS 1722:2011 Occupational Safety and Health Management Systems Requirements 3.2.4: Communication arrangements for receiving, documenting and answering OSH communications, internal flow across levels and functions including contractors, vendors and visitors, and handling employee concerns and ideas

What does 3.2.4 require?

The employer must establish and maintain arrangements to receive, document and respond appropriately to internal and external OSH communications; to ensure OSH information flows internally between the relevant levels and functions and also reaches contractors, vendors and visitors; and to make sure that what employees and their representatives raise on OSH, whether concerns, ideas or other input, is received, considered and answered.