The agreement defines the services and deliverables and the roles and responsibilities for delivery, provisioning, management, monitoring, support and escalation and how they split between customer and provider; confirms how accessibility and availability are managed and assured (maintenance, incident remediation, disaster recovery), including the provider's incident management capability, validated continuity and disaster recovery readiness, regular preventive maintenance, patching, upgrades and drills; and obliges the provider to report any security breach in the components it is responsible for in a timely manner. The terms align with the organisation's requirements.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.