The second dimension: the information and knowledge needed to manage services and the technologies that support them (workflow, knowledge bases, inventory, communication and analytical tools, increasingly AI, cloud, mobile and automated deployment), plus for each service the information it creates, manages and uses and the technology that enables it; the organization asks what information the services manage, what supporting knowledge is needed, and how information assets are protected, managed, archived and disposed of, considers information exchange between services (availability, reliability, accessibility, timeliness, accuracy, relevance), security and regulatory constraints such as GDPR or HIPAA, and evaluates any technology for compatibility, compliance, viability, strategic fit, skills, automation, reuse and new risks such as vendor lock-in; cloud computing changes architecture, responsibilities and cost structures and must be decided at strategic level.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.