The laboratory shall find and choose opportunities to improve (drawing on its policies and objectives, what audits found, corrective actions, management review, staff suggestions, risk assessment, data analysis and how it did in proficiency testing) and carry out the actions needed. It shall ask its customers for feedback, good and bad, (for example through satisfaction surveys, records of communication and reviewing reports with customers), analyse it, and use it to make the management system, its laboratory work and its service to customers better.
This control maps to 5 controls across 4 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 5 it maps to, and the evidence behind each claim, over MCP and REST.