ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection 7.6.5: Formal notice of the end of the process
What does 7.6.5 require?
Whenever possible the body gives the complainant or appellant formal notice that the handling process has ended.
Other controls in Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection