ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection 7.5.5: Appeals without discriminatory actions
What does 7.5.5 require?
Investigation and decision on appeals do not lead to any discriminatory action against the appellant.
Other controls in Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection