ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection 7.5.4: Responsibility for all decisions in the handling process
What does 7.5.4 require?
The body is responsible for all decisions at every level of the complaints and appeals handling process.
Other controls in Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection