ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection 7.5.3: Confirming responsibility and dealing with the complaint
What does 7.5.3 require?
When a complaint arrives the body first checks whether it concerns inspection work the body itself answers for; if it does, the body handles it.
Other controls in Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection