ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection
ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection 7.5.1: Documented process for complaints and appeals
What does 7.5.1 require?
A written process governs how complaints and appeals are received, assessed and decided.
Other controls in Clause 7: Process requirements (methods, items, records, reports, complaints and appeals) – ISO/IEC 17020:2012 Requirements for the operation of various types of bodies performing inspection