ISO 9004:2018
Context of an organization – ISO 9004:2018

ISO 9004:2018 table-A.2: Maturity self-assessment: 5.2 relevant interested parties

What does table-A.2 require?

This table rates how the organization identifies relevant interested parties and handles their needs, expectations, risks and opportunities. Level 1 relies on informal or ad hoc practice, while level 5 addresses, analyses, evaluates and reviews the needs of all relevant parties and achieves sustained performance, shared understanding of objectives and values, stability and recognized benefits from the relationships.

Maintained by Gerard Blokdyk

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