ISO 9004:2018
Context of an organization – ISO 9004:2018

ISO 9004:2018 5.2: Relevant interested parties

What does 5.2 require?

The organization should decide which interested parties are relevant, internal and external and including customers, judging which ones present a risk if their relevant needs are not met and which offer opportunities. It should then identify their relevant needs and expectations, choose the ones to be addressed, establish processes to fulfil them, and consider building ongoing relationships that bring better performance, shared understanding of objectives and values, and greater stability.

Maintained by Gerard Blokdyk

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