ISO 45004:2024
Clause 6: Performance indicators – ISO 45004:2024

ISO 45004:2024 6.5.5: Use benchmarking with its limits in mind

What does 6.5.5 require?

The organization can consider benchmarking as part of performance evaluation, since it allows comparison between organizations. It should consider whether benchmarking is useful for comparing results and finding ways to improve its evaluation processes; benchmarking can be internal (other departments or sites) or external (other organizations, other sectors). Differences in context should be allowed for, for example that evaluation processes suited to a small office are unlikely to work in a factory, should recognise that such differences limit the value of benchmarking, and should bear in mind that evaluation processes and their effectiveness vary across organizations.

Maintained by Gerard Blokdyk

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