ISO 45003:2021
Clause 10: Improvement – ISO 45003:2021

ISO 45003:2021 10.2: 10.2 Incident, nonconformity and corrective action

The organization has a process for incidents and nonconformities involving psychosocial risk and considers a dedicated investigation route because such cases are sensitive; defines reporting arrangements that protect confidentiality and ensure a prompt response; encourages and supports reporting in ways that reduce fear of reprisal; and uses investigation findings and corrective action recommendations to find improvements.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 4 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

  • 6.2.3 6.2.3 Incident management protocols
  • 8.2 8.2 Reporting of concerning behavior
  • 8.8 8.8 After an incident has been resolved

ISO 45001:2018 · 1 control

  • 10.2 Incident, nonconformity and corrective action

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 10: Improvement – ISO 45003:2021

Query this from an agent

The graph holds this control, the 4 it maps to, and the evidence behind each claim, over MCP and REST.