Establish a shared mission statement, a roadmap for outsourcing that carries milestones and success criteria, and social and relationship events, paying attention to dialogue, partner assimilation and building the relationship as well as to metrics and scorecards. Activities: discover mutual interests, develop joint objectives, define the behaviours needed to achieve them, and direct the innovation and change or service-mix portfolios. Success factors: leaders with collaborative behaviours, openness and transparency about each party's interests, realism that both invest resources, and a win-win, longer-term mindset. Inputs are the business and functional strategies of both and directives on innovation, transformation and change; outputs are joint ambitions and outcomes.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.