ISO 21001:2025
Clause 9: Performance evaluation – ISO 21001:2025

ISO 21001:2025 9.1.3: 9.1.3 Other monitoring and measuring needs

Make sure feedback on products and services, on their effectiveness in reaching agreed learning outcomes, and on the organization's impact on the community is requested from relevant parties and shared with them as appropriate; monitor how much feedback comes in and act to raise it where it is insufficient. Examples include programme currency, workload, progression and completion rates, evaluation effectiveness and support services.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 9.1.2 Customer satisfaction

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 9: Performance evaluation – ISO 21001:2025

Query this from an agent

The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.