Track how satisfied learners, other beneficiaries and staff are and their perception of how far their needs and expectations are met, and fix the ways that information is gathered, tracked and reviewed, taking both complaints and compliments into account.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.