The organisation establishes procedures to document and address grievances from internal and external stakeholders, including people working on its behalf, clients, affected communities and third parties, with effectiveness criteria for the procedures set and documented; the procedures are communicated so that people can report potential and actual nonconformities with the standard, the law and human rights; and allegations are investigated expeditiously and impartially with due regard to confidentiality and local legal constraints, with records kept, remedies provided and protection against retaliation.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.