ISO 18788:2015 8.1a: Plan and control operations, with documented procedures where their absence would cause deviation

What does 8.1a require?

The organisation plans, implements and controls the processes needed to meet its requirements and carry out its planned actions, setting criteria for the processes and controlling them to the criteria; it identifies the activities tied to significant risks and keeps them consistent with its policy, risk assessment, objectives and legal obligations; it maintains documented procedures wherever their absence could cause departures from the policy, objectives and targets; and it controls planned changes, reviews the consequences of unintended ones and acts to mitigate adverse effects.