Top management reviews the complaints-handling process at planned intervals. Inputs include conformity with the policy and objectives, how far the process is followed, its ability to meet objectives, its strengths and weaknesses, internal audit results and opportunities for improvement. Outputs include decisions and actions to improve the process, proposals to improve products and services, and actions on resource needs such as training.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.