Where the customer designates parts as appearance items, the organization supplies suitable resources: lighting fit for evaluation; masters, as appropriate, for colour, gloss, grain, texture, metallic brilliance, haptic technology and distinctness of image (DOI); upkeep and control of those masters and of the evaluation equipment; and confirmation that the staff who judge appearance hold the needed competence and qualification.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.