IATF 16949:2016 - Quality Management System for Automotive Production
Clause 8: Operation – IATF 16949:2016 - Quality Management System for Automotive Production

IATF 16949:2016 - Quality Management System for Automotive Production 8.5.5.2: Service agreement with the customer

What does 8.5.5.2 require?

Where a service agreement exists with the customer, the organization confirms that the service centres involved meet the requirements that apply, confirms that any special-purpose tools and measuring equipment work effectively, and makes sure every member of service staff is trained in the relevant requirements.

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