Heifetz Adaptive Leadership Framework
Deploy yourself (chapters 19 to 23) – Heifetz Adaptive Leadership Framework

Heifetz Adaptive Leadership Framework P21: Chapter 21 Inspire people: be with your audience, speak from the heart

What does P21 require?

Inspiring others means breathing spirit into them, and it is a skill that practice improves; it needs heartfelt listening (being connected to the people in front of you, attention to what they feel and need) and speaking from the heart (expressing the leader's own conviction, losses and hopes), so that people are moved below the neck as well as above it.

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