FFIEC IT Examination Handbook
Business Continuity Management booklet (November 2019) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook BCM-V.B: V.B Continuity and Recovery (Business Continuity Management)

What does BCM-V.B require?

Management establishes protocols for operations continuity and system recovery covering customer service during downtime, transaction tracking, ledger reconciliation, documentation of operational tasks, posting after recovery, backup customer account records and step-by-step hardware and software recovery, with manual procedures for critical functions, clear checklist-style procedures, alternate identity verification for displaced customers, fraud and suspicious activity procedures, and coordination with utilities, emergency services and government agencies during recovery.

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