The organisation should report results, strategic or operational, that show the value it delivers to stakeholders and receives from them. Indicators should cover customers, society, people, business and governing stakeholders, and suppliers and partners: for example product and service delivery to quality, time and budget, complaint resolution, customer churn and conversion, energy use and community wellbeing, volunteering hours, staff turnover, absenteeism and safety, share price, dividends and market share, regulatory compliance and audit outcomes, and supplier evaluation, on-time delivery, cost saving and timely payment.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.