A data holder in a designated sector must meet that sector's internal dispute resolution requirements (civil penalty): for banking and non-bank lending, ASIC Regulatory Guide 271 applied to CDR consumer complaints (clause 5.1 of Schedule 3); for energy retailers, the standard complaints and dispute resolution procedures under the National Energy Retail Law or the Energy Retail Code of Victoria (clause 5.1 of Schedule 4).
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.