An overall quality plan promoting continuous improvement is maintained and regularly communicated, including the need for and benefits of improvement: a platform shares good practice and captures information on defects and mistakes for learning; examples of excellent quality delivery are identified and shared with service and project teams; recurring defects are identified, their root cause determined, their impact evaluated and improvement actions agreed with the delivery teams; employees are trained in continual improvement methods and tools; and quality review results are benchmarked against internal history, industry guidelines, standards and similar enterprises.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.