COBIT 2019
Align, Plan and Organize – COBIT 2019

COBIT 2019 APO10.05: APO10.05 Monitor vendor performance and compliance

The enterprise periodically reviews each vendor's overall performance, its compliance with contract requirements and whether it gives value for money, and deals with any issues found. Where needed it asks for independent reviews of the vendor's internal practices and controls. Performance monitoring criteria consistent with service level agreements are defined and documented, and the vendor reports against them regularly and openly. Service delivery is monitored to confirm acceptable quality and compliance with requirements and contract conditions. Performance and value for money are compared with other vendors and with market conditions. Publicly available information about the vendor and its supply chain is watched. Review results are recorded, assessed and discussed with the vendor to find improvements.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 2 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 27001:2022 · 1 control

  • 5.22 Monitoring, review and change management of supplier services

ISO 9001:2015 · 1 control

  • 8.4.2 Type and extent of control

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Align, Plan and Organize – COBIT 2019

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.