Service agreements are defined and prepared from the options in the service catalogues, including internal operational agreements: requirements for new or changed agreements received from business relationship management are analysed so they can be matched, considering service times, availability, performance, capacity, security, continuity, compliance, usability, demand constraints and data quality; customer service agreements are drafted from the catalogue's services, packages and level options and finalised with business relationship management; internal operational agreements underpinning them are determined, agreed and documented; and supplier management is engaged so that appropriate commercial contracts with external providers underpin the customer agreements.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.