Services enabled by I&T, and the way they are delivered, are improved and developed continually so they keep pace with changes in enterprise objectives and in technology. Satisfaction of both customers and providers is analysed, issues are dealt with and results reported. Improvement initiatives are identified, communicated and carried out jointly. The enterprise works with service management and process owners so that services and service management processes keep improving and the root causes of issues are found and fixed.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.