The enterprise manages how the IT service organisation relates to its business partners, defining and assigning roles and responsibilities and making communication easier. Each significant business unit has one relationship manager as its single contact, matched by one counterpart in the business who understands the business, is aware of technology and has authority to speak for the unit. The relationship is run formally and openly toward the common goal of successful enterprise outcomes within budget and risk tolerance. Relationship issues are resolved through a complaints and escalation procedure. Accountable stakeholders agree and approve key decisions. Interactions and schedules, such as service and performance reviews and reviews of new strategies or plans, are planned around objectives both sides have agreed and a shared vocabulary.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.