The organisation understands and tracks how many business and IT people with I&T responsibilities it needs now and will need later, identifies shortfalls and feeds them into sourcing plans, recruitment and business priorities: an inventory of business and IT staff is kept; demand now and in future for meeting I&T objectives and delivering the portfolio is understood; shortfalls inform sourcing and recruitment, and a staffing plan is drawn up, reviewed and compared with actual use; and enough information is kept about time spent on tasks, assignments, services and projects.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.