Australia RACGP Standards for After-hours and Medical Deputising Services (5th edition) C3.2: Accountability and responsibility: every team member understands their role, has performance discussions and is inducted into the service's systems; one team member leads risk management and one coordinates the resolution of administrative and other complaints

What does C3.2 require?

Clear roles keep a dispersed after-hours team safe. Each person, including sessional practitioners, drivers and call centre staff, has a position description or an equivalent understanding of their duties and reporting lines. The service holds and records regular performance discussions with each team member. New starters are inducted into the service's policies, systems and processes, including privacy, infection control, safety procedures and the reporting system, before working unsupervised. The service names a person with lead responsibility for risk management and a person who coordinates the resolution of complaints; in a small service the roles may be held by one individual.