Australia National Safety and Quality Health Service (NSQHS) Standards Second Edition 6.09-6.11: Critical information, alerts and risks are communicated in a timely way when they emerge or change to decision-making clinicians and to patients, carers and families per the patient's wishes; patients, carers and families can communicate critical information directly to clinicians; and critical information, reassessments and care plan changes are documented contemporaneously

What does 6.09-6.11 require?

When critical information, alerts or risks appear or change, clinicians and teams must pass them promptly to those who can act and to patients and families as the patient wishes. Patients, carers and families must have a direct route to tell clinicians about critical information or risk. Critical information, alerts, reassessments and plan changes must be entered in the record as they happen.