Australia National Safety and Quality Health Service (NSQHS) Standards Second Edition 2.11-2.14: Consumers partner in governance, planning, design, measurement and evaluation, reflecting the diversity of users, and receive orientation, support and education; the organisation partners with Aboriginal and Torres Strait Islander communities and uses consumers' views in workforce training

What does 2.11-2.14 require?

Consumers must sit in the organisation's governance and help plan, design, measure and evaluate care, with arrangements so those consumers mirror the diversity of the people served; they must be inducted, supported and educated for the role. The organisation must work alongside Aboriginal and Torres Strait Islander communities on their healthcare needs, and must draw consumers' views and experiences into staff training.