The insurer commits to extra care for customers experiencing vulnerability, which may arise from age, disability, mental or physical health conditions, family violence, language or literacy barriers, cultural background, Aboriginal or Torres Strait Islander status, remote location or financial distress, and encourages customers to tell it so that support can be arranged. It will publish on its website a policy on supporting customers affected by family violence; will have internal policies and role-appropriate training to help Employees recognise vulnerability, decide how and how far to support, take account of particular needs, and engage with sensitivity, dignity, respect and compassion including referral to specialist people or services; and where it is told or identifies that a customer needs additional support will work with them as early as practicable on a way forward that is suitable, sensitive and compassionate, protecting their privacy, will recognise and allow for a support person (lawyer, consumer representative, interpreter or friend) with processes flexible enough to recognise that person's authority, and may make communication easier or refer the customer to a financial counsellor or community support service.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.