Australia General Insurance Code of Practice (2020 Code as updated) gicop-p4-23-29-employees-distributors-conduct-training: Require appropriate sales conduct, match services to expertise, have distributors disclose their authority, pass on complaints and breaches within two business days, and train and keep training records for seven years

What does gicop-p4-23-29-employees-distributors-conduct-training require?

Insurers will have policies and procedures requiring their Employees and Distributors to sell appropriately and preventing unacceptable sales practices; will let them provide only services matching their expertise; will require Distributors to tell the customer what service the insurer authorised them to provide and that they act on the insurer's behalf; will require a Distributor who receives a Complaint about the insurer or its own conduct to tell the insurer within 2 Business Days (Retail Insurance complaints then run under the Code's complaints process) and to notify Code breaches when acting for the insurer within 2 Business Days; and will require Employees and Distributors to receive appropriate education and training to provide services competently, to deal with customers professionally and about the Code, keeping Employees' training records for at least 7 years and available to the Code Governance Committee, with Distributors required to do the same.