Australia General Insurance Code of Practice (2020 Code as updated) gicop-p3-21-honest-efficient-fair: Be honest, efficient, fair, transparent and timely in all dealings, through employees, distributors and service suppliers

What does gicop-p3-21-honest-efficient-fair require?

Part 3 carries the overarching commitment: the insurer, its Distributors and its Service Suppliers will deal with the customer honestly, efficiently, fairly, transparently and in a timely way, and the rest of the Code sets out how that commitment is kept. It applies to all general insurance, retail and wholesale, and is the standard against which the Committee reads every other obligation.

Other controls in Parts 3, 4 and 5: the overarching obligation, standards for employees and distributors, standards for service suppliers – Australia General Insurance Code of Practice (2020 Code as updated)

gicop-p4-23-29-employees-distributors-conduct-training Require appropriate sales conduct, match services to expertise, have distributors disclose their authority, pass on complaints and breaches within two business days, and train and keep training records for seven years
gicop-p4-30-34-monitor-investigate-remedy Monitor employee and distributor performance, investigate concerns, discipline or retrain, and remedy material harm from poor conduct with a refund, interest, adjusted cover, corrected information or a paid claim
gicop-p5-35-41-service-suppliers Appoint only licensed and competent service suppliers, bind them to the Code's standards by contract, require them to disclose their role, pass on complaints and breaches within two business days, get approval before subcontracting, and act on poor performance

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpoint All Australia General Insurance Code of Practice (2020 Code as updated) controls