Australia Disability Standards for Accessible Public Transport 2002 33.6: Direct assistance: nothing prevents operators or providers offering assistance directly; where the Standards are not fully met direct assistance may provide equivalent access, and it is required where it is necessary to give equivalent access and can reasonably be provided without unjustifiable hardship

What does 33.6 require?

Nothing in the Standards prevents an operator or provider from offering assistance directly to passengers, and where the Standards have not been fully met direct assistance may be the means of providing equivalent access. In addition to meeting the other provisions, direct assistance is required wherever it is necessary to provide equivalent access to a service and can reasonably be provided without unjustifiable hardship. Many provisions call on it expressly: restricted access paths and manoeuvring areas, steep removeable gangways, train nominated assistance points, security doors, information formats, disruptions and berths.